Q: What do I do if I did not receive my math download automatically?
A: After making a purchase you can follow a link directly to your math activity download. Sometimes this link is blocked for one reason or another.
In this case you should check the email account associated with your PayPal account or the email you provided during your purchase. An automatic email from DigitalLesson.com with a link to your download should be waiting for you there. If you dont see it please check your spam file to make sure that it is not there. I have received a number of emails from teachers who were expecting the download in one email account but forgot that their PayPal account was connected to a different email account.
In very rare occurences this email is blocked by individual or district software. In this case simply email me at digitallesson@yahoo.com and I will manually send your download. As I said, this rarely happens, but when it does I am usually able to get back to you within a few hours. Your complete satisfaction is my number one priority.
Q: What program do I need to be able to read and print the lesson(s) that I purchase?
A: All lessons have been created as PDF files. In order to read and print them you must have Adobe Reader on your computer. This program is FREE! Download Adobe Reader NOW! Visit the link on our home page.
Q: How long do the lesson download links remain active?
A: Your lesson download link will remain active for a few days. If you do not download your lesson before this time expires you will have to request an additional download link.
Q: How do you ship the math lessons and projects to me?
A: All lesson orders are delivered digitally through the internet. After purchasing, customers receive an e-mail with a direct link to the lesson download. Customers may download the lesson to their computer and then view it or print it at their convenience.
Q: What is your return policy?
A: We offer an Unconditional 30-Day Money-Back Guarantee on all of our downloads. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right. Your satisfaction is our top priority.
Do you have other questions? Send them using the link below.
Ask DigitalLesson.com a question.
Send questions to digitallesson@yahoo.com.
